NHTSA ODI Complaints 10070377

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Original text

MY CONCERN IS THE PARKING/EMERGENCY BRAKE. I HAVE TAKEN THE VEHICLE IN AT LEAST 4 TIMES SINCE IT WAS NEW WITH COMPLAINTS THE EMERGENCY BRAKE DOESN'T WORK. "ADJUSTMENTS" HELPED ONLY TEMPORARILY. I AM NOW INFORMED THE EMERGENCY BRAKES ARE WORN OUT AND NEED TO BE REPLACED, OF COURSE AT MY EXPENSE. I WAS ALSO TOLD I WAS RESPONSIBLE FOR THE PROBLEM, AS I HAD TO BE DRIVING WITH THE EMERGENCY BRAKE ON. THIS IS NOT TRUE. I LOOKED AT THE CENTER FOR AUTO SAFETY FOR THIS PROBLEM AND FOUND OTHER OWNERS OF GMC YUKONS HAVE HAD THE SAME PROBLEM. VERY FEW OWNERS CHECK THE EMERGENCY BRAKE ROUTINELY, IN MY OPINION, AND IT IS LIKELY THE PROBLEM MAY BE A COMMON ONE, AND THUS A SAFETY ISSUE. BASICALLY FOR THE 3 YEARS I'VE OWNED MY VEHICLE, I HAVE HAD INADEQUATE OR NON-FUNCTIONING EMERGENCY BRAKES, WHICH I FEEL HAS JEOPARDIZED MY SAFETY. MY VEHICLE HAS 46000 MILES, I HAVE HAD THE BRAKES REPAIRED BY A NON-GM FACILITY, WITH GOOD RESULTS. I WAS ALSO TOLD THERE WAS EVIDENCE THE BRAKES WERE SERIOUSLY OUT OF ADJUSTMENT, AND HAD WEAR PATTERNS WHICH WOULD INDICATE A CAUSE OTHER THAN MY DRIVING WITH THE BRAKE ON. I PLAN TO MEET WITH THE SERVICE MANAGER FOR MY DEALER AND DISCUSS THIS MATTER FURTHER. MY EXPENSE FOR REPAIR WAS APPROX $250, DONE ABOUT 2 WEEKS AGO AFTER THE DEALER HAD INSPECTED THE BRAKES AND DECLINED TO REPAIR. I FELT I HAD BEEN GIVEN MISLEADING INFORMATION AS TO THE CAUSE OF THE PROBLEM. EARLY IN THE HISTORY OF THIS PROBLEM, I WAS TOLD THE BRAKES WERE WORKING AS THEY WERE SUPPOSED TO. NAIVELY I ACCEPTED THIS EXPLANATION, UNTIL MY LAST VISIT WITH THE DEALER. I SUGGEST A SURVEY OF 1000 OWNERS BE DONE, WITH SELF CHECK OF EMERGENCY BRAKE FUNCTION, TO DETERMINE IF THIS PROBLEM IS A COMMON ONE. THANK YOU. PLEASE LET ME KNOW IF I CAN BE OF ANY FURTHER ASSISTANCE. JERRY R. CREWS, M.D.

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Source

Source: NHTSA ODI Complaints — Owner complaint filed with a government agency
Reporter type: Owner
Source reference: 10070377
Country / market: US
Language: en
Document version: Version 1 (1 held)
Note on the source: US federal government dataset. Complaints are unverified consumer reports, not confirmed defects.

Dates

Incident date: 2003-06-15
Received by source: 2004-01-15
Added to the source's file: Unknown: not returned by the source API
Issued / published: Unknown: not returned by the source API
First observed: 2026-10-05 03:45 UTC (initial bulk load)
This version fetched: 2026-10-05 03:45 UTC