Owner complaint — 2002 GMC YUKON XL

Vehicles as recorded

• 2002 GMC YUKON XL This vehicle's overview →

Stated content

1. Observed symptom

   ステアリングがターン時にノッキング音を出しており、ステアリングホイールの操舵さえ困難である。 Machine translation (unreviewed)

   DT: THE STEERING IS HAVING A KNOCKING SOUND WHEN TURNING, AND IT IS DIFFICULT TO EVEN TURN THE STEERING WHEEL.

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2. Conditions

   6か月間の問題である。 Machine translation (unreviewed)

   THIS HAS BEEN A PROBLEM FOR 6 MONTHS.

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3. Original text (unclassified)

   オーナーは車をディーラーに持ち込み、テクニカルブレティン #000235003G にステアリングシャフトの交換が必要と記載されていると知らされた。 Machine translation (unreviewed)

   OWNER TOOK CAR TO THE DEALERSHIP, AND WAS INFORMED A TECHNICAL BULLETIN #000235003G STATED THAT STEERING SHAFT NEEDED TO BE REPLACED.

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4. Original text (unclassified)

   しかし、オーナーの車両は GM による修理の対象に含まれていなかった。 Machine translation (unreviewed)

   HOWEVER, OWNER'S VEHICLE WAS NOT INCLUDED IN THE REPAIR FROM GM.

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5. Original text (unclassified)

   これは非常に広範囲の問題で、部品を入手するのに順番待ちのリストがあった。 Machine translation (unreviewed)

   THIS HAS BEEN SUCH A BROAD PROBLEM THAT THERE WAS A WAITING LIST TO GET THE PART.

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6. Original text (unclassified)

   車は運転できず、オーナーとその子供たちの安全上の問題を恐れて駐車したままになっている。 Machine translation (unreviewed)

   THE CAR COULD NOT BE DRIVEN , AND THE CAR HAS BEEN PARKED DUE TO THE FEAR OF SAFETY ISSUES FOR THE OWNER AND HER CHILDREN.

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7. Contact and responses

   オーナーがGMと話し、コンシューマーへの支援がなく、リコールがない限り支援の対象にならないと言われた。 Machine translation (unreviewed)

   THE OWNER TALKED TO GM, AND THEY SAID THAT THERE WAS NO HELP FOR CONSUMER, AND SHE DID NOT QUALIFY FOR ASSISTANCE UNLESS THERE WAS A RECALL.

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8. Original text (unclassified)

   オーナーは一時的な修理のため、車を自分のメカニックに持ち込んだ。 Machine translation (unreviewed)

   OWNER TOOK CAR TO HER MECHANIC FOR A TEMPORARY FIX.

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9. Work performed

   ジェネラルモーターズは部品の製造待ちリストがあったため、テンポラリーフィックスキットを発行して、コンシューマーが部品製造を待つ間も車を運転し続けられるようにした。 Machine translation (unreviewed)

   GENERAL MOTORS ISSUED TEMPORARY FIX KIT SO CONSUMERS COULD CONTINUE TO DRIVE THE VEHICLE UNTIL THEY COULD GET THE PARTS MANUFACTURED TO FIX THE PROBLEM BECAUSE THERE WAS A WAITING LIST.*AK

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Source

Source

NHTSA ODI Complaints

Source reference

10125924

Received by source

2005-06-20

Incident date

2005-01-20

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