Owner complaint — 2004 GMC YUKON

Vehicles as recorded

• 2004 GMC YUKON This vehicle's overview →

Stated content

1. Vehicle information

   2007年にルイスビル・ケンタッキーの地元販売店から2004 GMC YUKONを購入したが、購入後間もなくゲージの一部が作動しなくなった。 Machine translation (unreviewed)

   MY HUSBAND AND I PURCHASED A 2004 GMC YUKON FROM A LOCAL DEALERSHIP HERE IN LOUISVILLE KENTUCKY IN 2007 AND NOT TO LONG AFTER PURCHASING THE VEHICLE SOME OF THE GAUGES STOPPED WORKING.

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2. Inspection

   夫が販売店に連絡してサービスセンターに持ち込むよう言われ、点検を受けたが、異常は見つからないと言われた。 Machine translation (unreviewed)

   MY HUSBAND CONTACTED THE DEALERSHIP AND WAS TOLD TO BRING THE VEHICLE IN TO ONE OF THEIR SERVICE CENTER WHICH THEY LOOKED AT IT AND STATED THEY COULDN'T FIND NOTHING WRONG WITH IT.

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3. Observed symptom

   ゲージが走行中に時々引っかかったり作動しなくなったりし、始動時にもそうなることがあり、時々軽く叩いて再び作動させようとしなければならないと夫が説明した。 Machine translation (unreviewed)

   MY HUSBAND EXPLAINED THE GAUGES WOULD SOMETIMES STICK/QUITE WORKING WHILE DRIVING THE VEHICLE AND SOMETIMES WHEN STARTING THE VEHICLE AND HE WOULD SOMETIMES HAVE TO TAP ON IT TO TRY TO GET IT TO WORK AGAIN.

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4. Inspection

   時間が経つにつれて症状が悪化し、夫が認定ローカルメカニックに持ち込んだところ、メーターを交換する必要があると言われた。 Machine translation (unreviewed)

   TIME WENT ON AND IT GOT WORSE AND MY HUSBAND TOOK THE VEHICLE TO A CERTIFIED LOCAL MECHANIC AND HE TOLD HIM THE INSTRUMENT PANEL/CLUSTER NEEDED TO BE REPLACED.

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5. Original text (unclassified)

   私たちは交換の費用を払ったが、交換後まもなく、前のパネルと同じことをし始めた。 Machine translation (unreviewed)

   WE PAID FOR A REPLACEMENT AND SHORTLY AFTER THE REPLACEMENT IT STARTED DOING THE SAME THING THE OTHER PANEL DID.

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6. Original text (unclassified)

   すべてのゲージが作動しなくなり、作動させるには叩かなければならず、今ではさらに悪化しており、なぜ私たちが交換に金を使い続けなければならず、それがまた同じことになるのかと思うので、これらにはリコールがあるべきだと感じる。 Machine translation (unreviewed)

   ALL THE GAUGES STOPPED WORKING AND WE HAVE TO TAP ON IT TO GET IT TO WORK AND NOW IT HAS GOTTEN EVEN WORSE AND I FEEL THAT THERE SHOULD BE A RECALL ON THESE BECAUSE WHY SHOULD WE CONTINUE TO SPEND OUR MONEY ON GETTING REPLACEMENTS AND THEY DO THE SAME THING.

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7. Reported cause

   これらのパネルには欠陥があるに違いない。 Machine translation (unreviewed)

   THERE MUST BE A DEFECT IN THESE PANELS.

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8. Contact and responses

   この問題についてGMに連絡したところ、パネルにはサービス保証があったが2011年に期限が切れたと述べた。 Machine translation (unreviewed)

   I HAVE CONTACTED GM REGARDING THIS ISSUE AND THEY STATED THERE WAS A SERVICE WARRANTY ON THE PANEL BUT IT EXPIRED IN 2011.

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9. Contact and responses

   そこで私は、郵便で何も受け取っていないのでサービス保証については何も知らなかったと述べたところ、サービス保証は車両の前の所有者に郵送されており、私たちがDMV（DEPARTMENT OF MOTOR VEHICLE）に車両を正しく登録していなかったに違いないと述べた。しかし、車両の登録を更新する通知は毎年郵便で届いており、毎年きちんと更新しているので、どうしてそうなるのか分からず、なぜサービス保証に関する通知が郵便で届かなかったのか理解できない。 Machine translation (unreviewed)

   I THEN STATED THAT WE DIDN'T KNOW ANYTHING ABOUT THE SERVICE WARRANTY BECAUSE WE NEVER RECEIVED ANYTHING IN THE MAIL AND THEY STATED THE SERVICE WARRANTY WAS MAILED OUT TO THE PREVIOUS OWNERS OF THE VEHICLE AND WE MUST NOT HAVE REGISTERED OUR VEHICLE CORRECTLY WITH THE DMV (DEPARTMENT OF MOTOR VEHICLE) WHICH I DON'T SEE HOW THAT IS POSSIBLE WHEN WE RECEIVE A NOTICE IN THE MAIL EVERY YEAR TO RENEW THE REGISTRATION ON THE VEHICLE WE ARE CURRENT EVERY YEAR SO I DON'T UNDERSTAND WHY WE DIDN'T RECEIVE THE NOTICE REGARDING THE SERVICE WARRANTY IN THE MAIL. *TR

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Source

Source

NHTSA ODI Complaints

Source reference

10714495

Received by source

2015-05-04

Incident date

2015-05-04

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