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Selected vehicle: 2006 · GMC Yukon XL Denali

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Source reference 10114979

Manufacturer communication — 2006 GMC YUKON

ReferenceReporter type: ManufacturerELECTRICAL SYSTEM:SOFTWAREEQUIPMENTEQUIPMENT ADAPTIVE/MOBILITYEQUIPMENT:ELECTRICAL

Relation to the target vehicle

  • The source's vehicle field says Yukon; whether it is an XL is not stated.
  • The trim (Denali) is not stated.
Model year
Match 2006 — Source vehicle field
Model
Unknown YUKON — Source vehicle field
Trim
Unknown

What the manufacturer’s document says

PIT5484 ・ fault and correction ・ names this vehicle

Applies to

  • The model list includes 2003-2006 GMC Yukon/Yukon XL.

    the passage
    2003-2006 GMC Yukon/Yukon XL

Fault

  • OnStar is unable to configure the vehicle after the OnStar 15-08-44-001 upgrade and receives a 118 error when attempting the configuration.

    the passage
    Dealers may report that OnStar is unable to configure the vehicle after the OnStar 15-08-44-001 upgrade. OnStar receives a 118 error when attempting to configure the vehicle.

Finding the cause

Possible causes

  • The OnStar advisor may say during the blue button call that the vehicle cannot be configured; this occurs because the new module is not connecting to the preferred network.

    the passage
    During the blue button call, the OnStar advisor may tell you that the vehicle cannot be configured. This occurs because the new module is not connecting to the preferred network.

Correction

Repair

  1. After talking to OnStar through the blue button, leave the vehicle powered up for 10 minutes so the cellular network can update.

    the passage
    After talking to OnStar through the blue button, leave the vehicle powered up for 10 minutes for the cellular network to update.

  2. Then turn off the vehicle, cancel RAP by opening the driver door, disconnect the vehicle battery, wait for 5 minutes and reconnect the battery.

    the passage
    Turn off the vehicle. 3. Cancel RAP (open the driver door). 4. Disconnect the vehicle battery. 5. Wait for 5 minutes. 6. Reconnect the vehicle battery.

  3. Press the blue button again to contact an advisor, attempt another configuration and verify that it was successful.

    the passage
    Press the blue button again to contact an advisor and attempt another configuration. 8. Verify that the configuration was successful.

  4. If the concern remains, it may be necessary to drive the vehicle into a metro area and retest, or, if already in a metro area, to drive 2 Kilometers in each direction of the dealer so the OnStar system can connect to a tower.

    the passage
    If the concern is still present after performing the steps provided, it may be necessary to drive the vehicle into a metro area and retest. If the vehicle is already in a metro area and exhibits this concern, it may be necessary to drive the vehicle 2 Kilometers in each direction of the dealer to allow the OnStar system to connect to a tower.

What is needed

Parts and materials
Not stated
Labor time
Not stated
Special tools
Not stated
Scan tool
Not stated

Only what the technical documents state. "Not stated" does not mean not needed.

Compiled by reading the full text of the document; each point stands on the passage shown. Check the document itself, linked below, before working on a vehicle.

Stated content

  1. Communication summary

    本予備情報通知は、OnStar 15-08-44-001アップグレード後にOnStarが車両の設定に失敗し、OnStarが車両の設定を試みる際にエラーコード118を受信した場合、整備士に通知するものです。販売店はこのエラーへの対応手順を示すシートをキットとともに受け取る必要があります。販売店は記載されたステップのいずれかに従って問題を解決します。設定に関する問題が依然として存在する場合は、OnStar技術サポートセンターに連絡してください。 Machine translation (unreviewed)

    This Preliminary Information communication advises the technician that if OnStar is unable to configure the vehicle after the OnStar 15-08-44-001 upgrade and Onstar receives a 118 error code when attempting to configure the vehicle. Dealers should receive a sheet with the kit that provides steps to assist with handling this error. Dealer will follow one of the listed steps to resolve the issue. If there are still configuration issues, please contact the OnStar Technical Assistance Centre for assistance.
    Go to this passage in the original

Source

Source
NHTSA Manufacturer Communications
Source reference
10114979
Received by source
2017-08-15
Incident date
Unknown

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