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Selected vehicle: 2006 · GMC Yukon XL Denali

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Source reference 10115016

Manufacturer communication — 2006 GMC YUKON DENALI XL

Fitment confirmedReporter type: ManufacturerELECTRICAL SYSTEMEQUIPMENT ADAPTIVE/MOBILITY

Relation to the target vehicle

  • The source's vehicle field includes the trim.
Model year
Match 2006 — Source vehicle field
Model
Match YUKON DENALI XL — Source vehicle field
Trim
Match Denali — Source vehicle field

What the manufacturer’s document says

PIC6101 ・ fault and correction ・ for GM vehicles in general

Applies to

  • Applies to all 2002-2009 GM passenger cars and light duty trucks with OnStar Generation 6.4, 6.11, 6.15, 7.0, 7.04 or 7.045.

    the passage
    2002-2009 All GM Passenger Car and Light Duty Trucks Equipped with OnStar Generation 6.4, 6.11, 6.15, 7.0, 7.04, or 7.045

Fault

  • Customers with OnStar Gen 6.11, 6.15, 7.0, 7.04 and 7.045 may be unable to receive OnStar Hands Free Calling calls, and/or the OnStar center cannot perform remote services.

    the passage
    Some OnStar Gen 6.11, 6.15, 7.0, 7.04, and 7.045 customers may report they are unable to receive OnStar HFC (Hands Free Calling) calls and/or the OnStar center is unable to perform remote services.

Finding the cause

Steps to confirm (in the document’s order)

  1. Place a test call to OnStar with the blue OnStar button and verify that it connects to an advisor.

    the passage
    Place a test call to OnStar using the OnStar Blue button and verify the system successfully connects to an advisor.

  2. Place an inbound call to the vehicle, dialing the 11 digit phone number (1 + area code + number).

    the passage
    Place an inbound call to the vehicle making sure to dial using the 11 digit phone number (1+area code+number).

  3. If outbound calls work and only incoming calls fail, cycle power to the VCIM and retest the inbound call.

    the passage
    If outbound calls can be placed and only incoming calls fail. Cycle power to the VCIM and retest inbound call to the vehicle.

Correction

Repair

  • If the power cycle corrects the concern and the module manufacturer is Continental, replace the VCIM.

    the passage
    If the power cycle corrects the concern and the module manufacturer is continental. Replace the VCIM.

Caution

  • Do not perform a Set-Up New VCIM / OnStar.

    the passage
    Important: DO NOT perform a Set-Up New VCIM / OnStar.

Compiled by reading the full text of the document; each point stands on the passage shown. Check the document itself, linked below, before working on a vehicle.

Stated content

  1. Communication summary

    本予備情報通知は、OnStar ハンズフリーコーリングを受信できない、またはOnStar センターがリモートサービスを実行できない車両に関する情報をテクニシャンに提供するものです。テクニシャンは OnStar ブルーボタンを押して、システムがアドバイザーに正常に接続することを確認する必要があります。車両から発信個人通話を行い、接続することを確認してください。11 桁の電話番号 (1 + 市外局番 + 番号) を使用してダイアルし、車両への着信通話を行ってください。発信通話は可能で着信通話のみが失敗する場合は、車両通信インターフェースモジュールの電源をサイクルして、着信通話を再度テストしてください。電源サイクルが問題を解決し、モジュール製造業者が Continental である場合は、車両通信インターフェースモジュールを交換してください。電源サイクルが問題を解決し、モジュール製造業者が LG である場合は、PIC4310 の最新版から情報を記録し、General Motors テクニカルアシスタンスセンターに連絡してください。電源サイクル後も問題が依然として存在する場合は、PIC4310 の最新版から情報を記録し、General Motors テクニカルアシスタンスセンターに連絡してください。 Machine translation (unreviewed)

    This Preliminary Information communication provides information to the technician about vehicles that are unable to receive OnStar Hands Free Calling calls and or the OnStar center is unable to perform remote services. Technician will need to push the OnStar Blue button and verify the system successfully connects to an advisor. Place an outbound personal call from the vehicle and verify it connects. Place an inbound call to the vehicle making sure to dial using the 11 digit phone number (1 + area code + number). If outbound calls can be placed and only incoming calls fail. Cycle power to the Vehicle Communication Interface Module and retest inbound call to the vehicle. If the power cycle corrects the concern and the module manufacturer is continental, replace the Vehicle Communication Interface Module. If the power cycle corrects the concern and the module manufacturer is LG, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance. If the concern is still present after the power cycle, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance.
    Go to this passage in the original

Source

Source
NHTSA Manufacturer Communications
Source reference
10115016
Received by source
2017-08-15
Incident date
Unknown

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